Each time a customer places an order, you will be notified by email. The notification will be sent to the email address stored in the Order Collection Info/ Order Notification section in your Account Settings > Shipping details.

On the Orders page you can easily determine which state your order is in, as well as what action is required from you:

  • Awaiting Action
  • Ready for Collection
  • Shipped
  • Delivered
  • All Orders

Depending on the shipping option you have chosen, please refer to Managing your Orders using PriceCheck Shipping, or Managing your Orders using Private Shipping.

For best practice when preparing your orders, please refer to our Packing your Orders guide.

Managing your Orders using PriceCheck Shipping:

Awaiting Action: As soon as a new order is placed it will appear in Awaiting Action. All actions required from you to complete an order are displayed on this page. Any orders still requiring action will remain on this page until they have been marked as “ready for collection”.

Required actions:

  • Accept or cancel an order
  • Schedule a courier collection
  • Download/print a waybill
  • Mark an order as ready for collection

1. Accept or cancel orders:
You will be able to review all new orders and either accept or cancel them one-by-one or in bulk.

Accepting an order indicates you have the stock available and will be able to prepare it within the required processing time. You should only cancel an order if you do not have the stock available and you are unable to fulfill it. Your “Inventory on Hand” must be up-to-date at all times to prevent this from happening, as cancelled orders will have a negative effect on your Merchant Performance rating.

2. Schedule courier collection:
Once an order is accepted, you will be able to schedule a collection with our courier to pick up your order.

Please ensure the pickup date is scheduled on or before the order’s due date. To book same day collection, schedule the collection for as soon as possible and alert accounts@pricecheck.co.za .

3. Download/print waybill:
As soon as a pickup date is scheduled with our courier, the order’s waybill will become available for download. It must be printed and attached to the outside of your order, visible to the courier.

4. Ready for Collection:
When your order is packed and ready for collection, select “Ready for Collection” to move the order out of Awaiting Action and into Ready for Collection.

Ready for Collection: Once an order has been marked as ready for collection it will move over to Ready for Collection.

On this page, you will be able to review the order and its pickup details. If necessary you can re-print the waybill or cancel the pickup. When cancelling a pickup, the order will move back to Awaiting Action where you will be able to schedule a new courier collection and print a new waybill. Once the order has been collected by our courier, select “mark order as shipped” to move the order to Shipped.

Shipped: Orders that have been marked as shipped will be displayed on the Shipped page.

Delivered: Orders that have been successfully delivered to customers will be automatically updated and displayed on the Delivered page.

All Orders: All orders in every status will be displayed on the All Orders page.

 

Managing your Orders using Private Shipping:

Awaiting Action: As soon as a new order is placed it will appear in Awaiting Action. All actions required from you to accept and prepare an order are displayed on this page. Any orders still requiring action will remain on this page until they have been “marked as shipped”.

Required actions:

  • Accept or cancel an order
  • Add a tracking number
  • Mark an order as packed
  • Mark an order as shipped

1. Accept or cancel orders:
You will be able to review all new orders and either accept or cancel them one-by-one or in bulk.

Accepting an order indicates you have the stock available and will be able to prepare it within the required processing time. You should only cancel an order if you do not have the stock available and you are unable to fulfill it. Your products Inventory on Hand value must be up-to-date at all times to prevent this from happening, as cancelled orders will have a negative effect on your Merchant Performance rating.

2. Add tracking number:
Once an order is accepted, you will need to schedule delivery for the order:

  • To view the customer details either click on the Order Ref or click on the “Add tracking info” icon. The shipping method the customer has chosen is displayed on the Order Ref page.
  • When the tracking information is available, click on “Add tracking info” and enter the order’s tracking number and courier name.
  • If your order is packed, check “This order is packed”.
  • Click “Submit”.

Please ensure the order is shipped on or before its due date.

3. Mark order as packed:
Once your order is packed, if it was not indicated as packed when submitting the tracking number, select “Mark item as packed”. The order will remain in Awaiting Action and be displayed in Ready for Collection.

4. Mark order as shipped:
Once your order is shipped, select “mark order as shipped” to move the order out of Awaiting Action/Ready for Collection and into Shipped.

Ready for Collection: Once an order has been marked as packed it will display in Ready for Collection. On this page you will be able to:

  • Cancel the tracking information. The order will move back to Awaiting Action where you will be able to add new tracking information.
  • Once the order is shipped, select “mark order as shipped” to move the order to Shipped.

Shipped: Orders that have been marked as shipped will be displayed on the Shipped page. On this page you will be able to mark an order as delivered.

Delivered: Orders that have been marked as delivered to customers will be displayed on the Delivered page.

All Orders: All orders in every status will be displayed on the All Orders page.